Question 1

What is the difference between an MSA and a PMA?

Accepted Answer

A Master Service Agreement (MSA) is free recurring inspection and reporting, and you pay only for work you approve. A Preventative Maintenance Agreement (PMA) is a paid annual program with scheduled inspections and minor repairs included, plus a Warranty Compliance Log and a Roof Budget Forecast. Neither is a blanket repair warranty, and both include first right of refusal on a future replacement.

Question 2

Is the Master Service Agreement really free?

Accepted Answer

Yes. The MSA is free recurring inspection and reporting. There is no monthly fee or retainer. You pay only for work you approve, and if nothing needs attention there is no invoice.

Question 3

What do I get from the first visit?

Accepted Answer

Your first visit produces a Free Roof Condition Report: dated photos, the roof system and its approximate age, problem areas, and prioritized recommendations. We also put a Baseline Condition Record on file so future storm damage can be compared against a known starting point.

Question 4

Is a PMA a warranty?

Accepted Answer

No. A Preventative Maintenance Agreement is a paid annual program with scheduled inspections and minor repairs. It is not a blanket repair warranty. Larger repairs and storm damage are quoted separately with a Plain-Language Scope Sheet.

Question 5

Does a PMA include first right of refusal?

Accepted Answer

Yes. Every PMA includes first right of refusal on a future replacement. When replacing the roof becomes the right call, IGR Roofing gets the first opportunity at that project.

Question 6

Why does hail damage on a flat roof show up weeks later?

Accepted Answer

Hail can puncture a membrane, crush the insulation underneath, or weaken seams without leaving anything obvious from the ground. Water then works its way in slowly, so the first sign is often a ceiling stain or a drip weeks after the storm.

Question 7

What does IGR Roofing do after a storm?

Accepted Answer

We inspect the roof, document damage with dated photos and measurements, compare it against your Baseline Condition Record if one exists, can meet your adjuster on the roof, and make temporary and permanent repairs. You own and file the claim with your insurer.

Question 8

What is the difference between actual cash value and replacement cost?

Accepted Answer

In plain terms, replacement cost pays toward a new roof, while actual cash value subtracts depreciation for the roof's age and condition. Many commercial policies now value older roofs at actual cash value. Your agent can tell you which applies to your policy.

Question 9

Can IGR Roofing tell me what my policy covers?

Accepted Answer

No. IGR Roofing is a roofing contractor, not a public adjuster or attorney, and this is not legal advice. Review your coverage with your insurance agent. We can give you clear documentation of the roof to bring to that conversation.

Question 10

Can you give me a price over the phone?

Accepted Answer

No. Exact pricing comes only from a written quote after inspection. Roof size, access, system, deck condition and code requirements all change the number.

Question 11

Can you give me numbers for next year's capital budget?

Accepted Answer

Yes. A Roof Budget Forecast lays out a 1, 3 and 5 year outlook with repair, restore and replace options. Ranges come from a written quote after inspection, never from a phone estimate.

Question 12

How do I compare your proposal against other bids?

Accepted Answer

Every proposal comes with a Plain-Language Scope Sheet that itemizes the roof system, insulation, tear-off, flashing, warranty and exclusions. Lay it next to any other bid and you can see exactly where they differ.

Question 13

How do I know if my commercial roof needs to be replaced or just maintained?

Accepted Answer

Start with a Free Roof Condition Report. We walk the whole roof and give you dated photos, the roof system and its approximate age, problem areas, and prioritized recommendations. Many roofs that owners expect to replace still have useful life left with maintenance, targeted repairs or a coating. If replacement really is the right call, the report shows why.

Question 14

How do you keep repairs from disrupting tenants?

Accepted Answer

We follow our Tenant-Friendly Job Protocol: advance notice templates you can send to tenants, daily cleanup with magnetic sweeps of parking areas, and one named site lead on the job.

Question 15

Who will I talk to at IGR Roofing?

Accepted Answer

Each building gets One Named Contact who knows the roof and its history. You can also reach our Tulsa office at (918) 260-9159 or our Kansas City area line at (913) 777-1748.

Commercial RoofingFrequently Asked Questions

Programs

Storms and Insurance

Costs and Budgeting

Working With IGR

Maintenance Programs and Next Steps

Master Service Agreement

Preventative Maintenance Agreement

All Commercial Roofing

Start with a Free Roof Condition Report